Impact Story · Travel
An always-on travel concierge that handles enquiries, builds itineraries, and follows up — across time zones.
The challenge
A travel business where enquiries arrived around the clock but the team could only answer during the day.
The deployment
Engage agents handle enquiries and itinerary building across channels, with Sustain handling the back-office follow-through.
“Our customers plan trips at midnight and get answers at midnight.”
Enquiries answered at any hour
Itineraries drafted in minutes
Follow-ups that never slip